Using comics to convey “how to” user instructions
The feature article of July issue of Boxes and Arrows is about using comics for DIY legal guides by IDI‘s Rahel Anne Bailie. This case study, based on work done at the Legal Services Society during the...
View ArticleContent technologies given graphic treatment
The good folks over at CMS Watch took a stab at grouping some of the better-known content management technologies in a clever map, looking very much like the San Francisco subway system. Interesting...
View ArticleTaxonomy considerations in component content management
Organizing your files within a component content management sounds like a no-brainer, but it’s not that simple. The temptation is to recreate your existing file structure, with the high-level structure...
View ArticleExperience design for the market segment of middle-aged women
It’s natural to want to categorize our customers; in fact, it’s a necessity. Some of the segmentation is quite misunderstood, and organizations are missing valuable opportunities by not investigating...
View ArticleHow to talk to site visitors
A site is, essentially, a place where your organization talks “to” readers. The conversation aspect can only take hold once you’ve started by creating what could be a monologue, and invites site...
View ArticleNaming the “other” type of content strategy
A while back, I started a thread on the STC Content Strategy SIG to get some consensus around what to call “our” type of content strategy. This was in response to having a couple of content strategy...
View ArticleThe Web is Just an Output Channel
A review of a content strategy article came back with the comment: Ding, ding! I wish you’d tweet that sometime. What resonated to strongly with my reviewer? The web is simply one channel in a...
View ArticleTalking content strategy
At the Intelligent Content 2011 conference, Scott Abel did an interview with Rachel Lovinger and Rahel Anne Bailie about a couple of aspects of content strategy. In this 9:52 video, viewable on...
View ArticlePublic-sector content, web development and content strategy, and career...
There hasn’t been much new content on this blog in the last couple of weeks, but there has been material published elsewhere. Here is a brief round-up. The Content Wrangler published a “state of the...
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